Important information that you might like to know about us.
Licence status and conditions
Money Supply Co Ltd, FSP1004904, trading as Swift Finance, holds a licence issued by the Financial Markets Authority to provide financial advice.
Nature and Scope of Engagement
Swift Finance provides financial advice services for vehicle loans, personal loans and debt consolidation loans from the following providers:
Avanti Finance
Community Financial Services (CFS)
Finance Now
Geneva Finance
Heartland Bank
Marac
Falcon Advances
We do not provide advice on loans for residential or commercial property, personal insurance, general insurance, KiwiSaver or Investments.
Any financial advice we provide will only consider the information you have given us about your particular needs, financial situation or goals.
Credit and Asset Insurance Products
Swift Finance provides advice on Mechanical Breakdown Insurance, Guaranteed Asset Protection, and Consumer Credit Insurance. We provide advice on these products from Autosure Insurance.
Our duties
Swift Finance and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:
Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
Exercise care, diligence, and skill in providing you with advice
Meet standards of competence, knowledge and skill set by the code of professional conduct for financial advice services (these are designed to make sure that we have the expertise needed to provide you with advice)
Meet standards of ethical behaviour, conduct and client care set by the code of professional conduct for financial advice services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz
Fees and Remuneration
Personal Loans
For all lending services, we charge a broker fee. This fee varies depending on the size and complexity of the loan. We will let you know the exact amount before your loan is settled. In addition to the broker fee, we may receive a commission from the lender. The commission amount depends on the lender and the type of loan arranged.
Insurance
If you choose to take out insurance associated with your loan, we may receive a commission from the insurance provider. The commission amount depends on the insurer and the specific policy you select. We will disclose this information to you before you proceed with the insurance.
No Other Fees
We do not charge any other fees for financial advice unless specifically agreed with you in writing.
How we manage conflicts of interest or other incentives
To ensure that we prioritise the client’s interest above our own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances.
We undergo annual training about how to manage conflicts of interest.
We also undertake a periodic compliance audit, and a review of our compliance programme by a reputable compliance consultancy firm.
Internal complaints process
If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means: in writing, by telephone or by email.
Here are our contact details.
Company Name: Money Supply Co. Limited t/a Swift Finance
Attention: Marija Dean
Telephone: 021 358 318
Email address: hello@swiftfinance.co.nz
Website: www.swiftfinance.co.nz
Our Complaint Handling Process
When we receive a complaint, we will consider it following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.
Dispute resolution process
If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.
We are a member of the Financial Services Complaints Limited (FSCL) approved dispute resolution scheme.
You can contact Financial Services Complaints Limited (FSCL) by:
emailing complaints@fscl.org.nz or
calling: 0800 347 257
can also write to them at: FSCL, PO Box 5967, Wellington 6140
or fill in the online complaints form: https://fscl.org.nz/about-us/complaints/complaint-form
How to get a printed copy
You can download a copy of this disclosure statement here.
Ask us - we are here to help...
We welcome any questions or queries you have in relation to this information.
